This SMS & WhatsApp Consent policy explains how Iron Fenix Logistics ("we," "us," or "our") communicates with shippers, brokers, drivers, and other contacts who choose to receive text or WhatsApp messages from us. By providing your mobile number through our website forms, driver application, capacity request, or any other channel, you agree to the terms below.
1. Program Description
Our messaging program is used for operational and business communications, including:
- Load offers, dispatch updates, and capacity coordination.
- Driver application status, onboarding, and document requests.
- Quote follow-ups, rate confirmations, and shipment status updates.
- Account notifications and customer support replies.
Messages may be sent via SMS, MMS, or WhatsApp using the contact number you provided.
2. Consent to Receive Messages
By submitting your phone number through any of our forms or by initiating a conversation with us on SMS or WhatsApp, you expressly consent to receive recurring informational and transactional messages from Iron Fenix Logistics at the number provided. Consent is not a condition of purchase or employment.
3. Message Frequency
Message frequency varies based on your activity and the nature of your engagement with us (for example, active loads, application status, or open quotes). We do not send bulk marketing campaigns through SMS or WhatsApp.
4. Message & Data Rates
Standard message and data rates may apply, depending on your mobile carrier and plan. Iron Fenix Logistics is not responsible for any charges imposed by your carrier.
5. Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message you receive from us. For WhatsApp, you may reply STOP, block the contact, or request removal by emailing us. After opting out, you will receive a single confirmation message and will not receive further non-essential communications.
6. Help & Support
For assistance, reply HELP to any message, or contact us directly:
Phone: +1 (432) 231-0457
Email: info@ironfenixlogistics.com
7. Privacy
Mobile numbers, opt-in status, and message content are treated in accordance with our Privacy Policy. We do not sell, rent, or share mobile information or SMS/WhatsApp opt-in data with third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers strictly necessary to deliver messages or support our operations.
8. Eligibility
You must be at least 18 years old and the authorized user or subscriber of the mobile number provided to consent to receive messages from us.
9. Changes to This Policy
We may update this SMS & WhatsApp Consent policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued participation in our messaging program after changes constitutes acceptance of the updated terms.
10. Contact
Iron Fenix Logistics
Houston, Texas
Phone: +1 (432) 231-0457
Email: info@ironfenixlogistics.com